We are in full compliance with the Food and Drug Administration (FDA) Philippines and the National Meat Inspection Service (NMIS) requirements. PIZZA’s R&D team has developed and implemented our internal principles and standards in food safety and quality. A shelf-life guide of materials is maintained to ensure safety and quality.

All materials must be thoroughly inspected upon arrival. Product temperature, delivery vehicle cleanliness, hygiene, shelf-life, and packaging integrity are measured for compliance. Stringent receiving procedures are also carried out for materials delivered to our stores.

The inspection extends to the dispatching activities to our stores–from the delivery vehicles’ compliance with hygiene and temperature requirements, quality and safety of finished products, to the packaging interior before dispatch.

Our internal and external QSCH audits ensure that safety and quality controls are consistently maintained for both our food and service across all our stores. Our internal QSCH audit is conducted thrice a year across our company-owned and franchised stores to help us benchmark against similar players in the dining industry. Stores are assessed on:

Service and Hospitality

We give emphasis on THINK GUEST – one of the main components of our WOW! Culture. This not only includes the cleanliness and conditions of our stores, but also the way we attend to and serve our guests.

Product Quality

We pay extra attention to the standard product freshness, storage, and food preparation, and other quality control points.

PIZZA procures materials only from suppliers that satisfy our globally accepted food quality and safety standards on food safety practices, microbial hazards assessments, employee and facility sanitation, and end product analysis. Audits are conducted by our quality assurance (QA) officers during the screening process for new suppliers and as part of risk-based surveillance. In doing so, we uphold the Health, Safety, and Quality requirements in our Supplier Code of Conduct and Ethics. 40 suppliers were screened for food quality and safety in 2023. Out of these screenings, 13 new suppliers have eventually been accredited and 23 existing suppliers have passed surveillance audits. For the 4 existing suppliers who have failed the audits, we have taken appropriate actions based on the severity of the non-conformance.

PIZZA employees are trained in food handling and serving, as well as recognizing and preventing food-related health hazards. We require all our food handlers to be trained as food service professionals using ServSafe standards. The training includes food safety, time and temperature, cleaning and sanitation, cross-contamination and allergens, and personal hygiene.