The system of stewardship and controls to guide organizations in fulfilling their long-term economic, moral, legal and social obligations towards their stakeholders. Corporate governance is a system of direction, feedback and control using regulations, performance standards and ethical guidelines to hold the Board and senior management accountable for ensuring ethical behavior - reconciling long-term customer satisfaction with shareholder value -to the benefit of all stakeholders and society. Its purpose is to maximize the organization's long-term success, creating sustainable value for its shareholders, stakeholders and the nation.
Roles of Stakeholders
In making strategic and operational decisions that impact its growth, wealth, and long-term success, the Company takes into account the interests of key stakeholders, including guests, employees, franchisees, communities, suppliers, government, media, investors, and shareholders. We recognize that our actions have a direct effect on these groups, and we are committed to engaging with them thoughtfully to ensure positive outcomes for all parties involved.
Employee
Our employees are the driving force behind our culture of excellence. Guided by the WOW! Principle — always striving to be better than before, better than others, and better than expected — we create an environment where every team member contributes to delivering exceptional service. This commitment to continuous improvement empowers our staff to exceed guest expectations, ensuring that every interaction is more remarkable than the last.
Guests
At PIZZA, our guests play a vital role in shaping our business. Their feedback, preferences, and experiences guide the decisions we make, from menu development to service improvements. We believe that every guest interaction is an opportunity to learn and grow, helping us refine our offerings and ensure we consistently meet their needs. By choosing us, our guests actively contribute to our success, and we are committed to creating a welcoming environment where their satisfaction is always a top priority.
Communities
The communities where we operate are an integral part of our success. We understand that our business thrives when we contribute positively to the local environment, economy, and culture. By engaging with community members, supporting local initiatives, and sourcing products responsibly, we strengthen our connection with those we serve. Our goal is to be more than just a place to eat — we strive to be a valued and active partner in every community we are part of, helping to create lasting, positive impacts that benefit everyone.
Suppliers
Our suppliers play a critical role in providing the high-quality products and ingredients that help us deliver exceptional dining experiences. We are committed to building long-term, mutually beneficial partnerships with suppliers who meet our commercial standards, comply with relevant government regulations, and share our values of social and environmental responsibility. Through our Supplier Code of Conduct and Ethics (SCOCE), instituted in 2021, we ensure that all suppliers, manufacturers, and service providers uphold the highest standards in areas such as human rights, health and safety, business ethics, and environmental compliance. These partnerships are essential to maintaining a responsible, sustainable supply chain that supports our goals and positively impacts the communities we serve. Learn more on how we engage with our Suppliers: Supplier Code of Conduct and Ethics
Government
Government entities play a key role in shaping the regulatory environment that impacts our operations. We are committed to complying with all relevant laws, regulations, and policies in the areas of food safety, health standards, labor laws, and environmental protection. Our collaboration with government bodies ensures that we operate responsibly and contribute positively to the broader community. By maintaining open lines of communication and adhering to legal and ethical standards, we work together to support public interests, promote economic growth, and uphold the trust placed in us as a responsible business.
Investors & Shareholders
Investors and shareholders are essential to our long-term success and growth. We are committed to maintaining transparency, providing accurate financial reporting, and ensuring that our business decisions align with the best interests of our investors. By delivering sustainable growth, strong financial performance, and consistent value, we aim to build trust and foster long-lasting relationships with our investors and shareholders. Their support enables us to pursue new opportunities, expand our reach, and continue enhancing the experiences we offer to our guests, employees, and communities.
Media
The media plays a crucial role in shaping public perception and keeping our stakeholders informed. We value our relationship with the media and are committed to providing accurate, timely, and transparent information about our operations, initiatives, and achievements. By fostering open communication and collaborating with journalists, we aim to build a positive and informed narrative around our brand. The media's influence helps us engage with the broader community, highlight our successes, and address challenges, all while maintaining trust and credibility with the public.
Franchisees
Franchisees are integral to the success and expansion of our brand. As key partners in our business, they play an essential role in delivering WOW! experience to communities. We are committed to supporting our franchisees with comprehensive training, resources, and ongoing guidance to ensure consistency, quality, and excellence across every location. By working closely with our franchise partners, we foster a collaborative environment that drives mutual growth, innovation, and the continued success of our brand.
How We Engage...
Employees
Employees
Channels of Engagement
- Town hall meetings
- Performance appraisals
- Training and development
- Informal training and mentorship
- Email blasts and social media
- Team building activities
- Collective Bargaining Agreement
Concerns
- Career growth and development
- Employee salaries and benefits
- Growing organization
How We Address Them
- Training and mentorship programs
- Proper compensation and benefits with voluntary store reassignment programs
- Organizational review and manpower planning
Guests
Guests
Channels of Engagement
- Store serviceIn-store feedback mechanismGuest feedback channels (Email, SMS, Website, App)Social media channels – Facebook, Twitter, Instagram, Viber
Concerns
- Quality of service in both dine-in and delivery channels
- Food quality and safety
- Safe eating environment
- Delivery app performance
- Availability of major products
How We Address Them
- QSCH standards and audit processes
- Proficiency Test for Managers and training of store personnel
- RM Assembly, Specialists Assembly to address Guest Related Issues, Best Practices sharing
- Implementation of health and safety programs
- Guest recovery protocols and IT support
- Transparent communication and new product innovations in lieu of out-of-stock products
Communities
Communities
Channels of Engagement
- Consultation sessions prior to store openings
- Community and advocacy events
Concerns
- Quality of service
- Hiring opportunities
- Corporate social responsibility
How We Address Them
- Partnership with the Down Syndrome Association of the Philippines to provide job opportunities for individuals with Down syndrome
- Partnership with Junior Achievement Units in local government to provide career opportunities for senior high school students and out-of-school citizens
Suppliers
Suppliers
Channels of Engagement
- Communication lines (phone, email, meetings)
- Supplier accreditation process
- Supplier negotiations and bidding
- Order placement and PO issuance
Concerns
- Issues with bidding and procurement
- Scheduling and logistical concerns
- Minimum accreditation requirements and schedule
- Inflationary pressures
How We Address Them
- Regular engagement with suppliers
- Supplier orientation process on Company policies and commitments
Government
Government
Channels of Engagement
- Annual audits, reports, and publications
- Press releases
Concerns
- Compliance with laws and regulations
- Opportunities and areas for public and private sector collaboration
- Completeness and accuracy of reports
- Transparency and accountability
How We Address Them
Investors and Shareholders
Investors and Shareholders
Channels of Engagement
- Investor touch points (meetings, conferences, earnings call, investor days)
- Press releases
Concerns
- Business viability and growth
- Financial outlook and disclosures
- Business risks and opportunities
- Sustainability and ESG
How We Address Them
- Facilitating effective two-way communication between the Company and financial community
- Transparency and accountability with regard to the company’s strategic plans
- Regular engagements through different touch points with investors and shareholders
Media
Media
Channels of Engagement
- Press briefings and interviews
- TV and radio advertisements
Concerns
- Proper representation and labeling
- Marketing practices
How We Address Them
- Regular consultations
- Branding and marketing guidebook
Franchisees
Franchisees