Our Sustainability Framework
Our Sustainability Framework, which outlines our main pillars of People, Planet, and Pizza, concentrates our positive impact and addresses sustainability issues that are most relevant to our business and our stakeholders.
People
Human and social capital remain crucial to our business. We highly value our employees, guests, and the communities that we work with.
Talent Acquisition & Management
- 2,288 total employees in 2024
- 6,952 total workers in 2024
- 303 full-time employees promoted in 2024
- 76% of PIZZA company-owned store-based workforce live within 30 minutes from their place of work
Diversity, Equity, & Inclusion
- 52:48 female and male split
- 730 opportunities provided through inclusive hiring programs
Impact to Communities
- 20,725 total jobs supported
- 3rd year of Shakey’s Super League
External Guest Engagement
- 592,937 tickets received
- Only 6% were complaints and negative feedback
Planet
Our use of resources and its consequential impacts are diligently monitored to enable us to carefully manage the inputs on which our business relies.
Natural Resource Efficiency
- 59 stores installed with thermal insulation to reduce energy consumption.
- 24 stores installed with low-flow handwashing machine to conserve water
Environmental Impact Management
- 150 metric tons of plastic waste effectively offset through the purchase of credits
- 4th year of packaging footprint reduction initiative
Supply Chain Credibility
- 100% of active suppliers signed and acknowledged our Supplier Code of Conduct
- 100% of palm oil suppliers certified by the Roundtable on Sustainable Palm Oil
Pizza
Our products remain at the heart of our operations. Our processes ensure that they are safe and of high quality. At the same time, we are constantly looking for new ways to WOW both our guests and our planet through innovation and responsible sourcing.
Product Development & Innovation
- 23 new products launched in 2024
Healthier Products
- 4 healthy products launched
Food Safety & Quality
- Less than 1 incident per store in 2021 representing complaints on food quality and service
Learn more about our Sustainability efforts
Our 2024 Annual and Sustainability Report provide insights on how we are creating long-term value for our shareholders and the planet.